Money Back Guarantee & Return Policy
All products must be returned to the place you’ve purchased your Helpful Hemp product from. If you’ve purchased our product from Amazon, you must return the product to Amazon. If you’ve purchased our product from pawsagree.com, or shop.pawsagree.com, please follow these instructions:
- Contact the Helpful Hemp Team by calling (866-901-8155) Monday through Friday between 9:00am and 5:00pm PST. We’ll gladly provide you with our return address.
- Place the empty product bottle/packaging, the Helpful Hemp Invoice and confirmation number you’ve been assigned in a padded envelope.
- Since all Helpful Hemp products are shipped with Free Shipping, it is your responsibility to pay for the return shipping. Chose your carrier of choice, and place the label on the package. We recommend you opt for tracking and confirmation numbers for verification purposes.
Please note that we must receive the products within 30 days from the date of the original purchase for the refund to be valid. Once we’ve received your purchased products, we’ll refund your entire order, less return shipping costs.
These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come.
Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that Helpful Hemp is contractually bound to honor for example) are defined by Helpful Hemp policy as ‘materially different’ from Helpful Hemp products sold to end users (customers) by Helpful Hemp or participants in Helpful Hemp’s authorized reseller program, and thus are not authorized for resell. Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with Helpful Hemp under Helpful Hemp’s Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy. Warranty protections as granted by Helpful Hemp to authorized resellers cannot be purchased or transferred, and are held exclusively by Helpful Hemp, except as conferred through mutual agreement between Helpful Hemp and participants in Helpful Hemp’s Authorized Reseller Program.